There are many possible reasons why your order might be delayed, but here are some of the most common ones:

• High demand. Sometimes, we receive more orders than we can handle in a timely manner, especially during peak seasons or special promotions. This can cause a backlog in our processing and shipping systems, and result in longer delivery times. We apologize for any inconvenience this may cause, and we appreciate your patience and understanding.
• Out of stock. Occasionally, some of the items you ordered might be out of stock or temporarily unavailable from our suppliers. This can cause a delay in fulfilling your order, as we need to wait for the items to arrive or find an alternative solution. We will notify you as soon as possible if this happens, and offer you the option to cancel, change, or wait for your order.
• Shipping issues. Sometimes, there might be issues with the shipping company or the delivery service that are beyond our control, such as bad weather, traffic, or road incidents. These can cause a delay in the transit and delivery of your order, and affect the tracking information. We will do our best to monitor and update the status of your order, and contact you if there are any problems.

We understand how frustrating it can be to wait for your order, and we apologize for any delay. We are working hard to ensure that your order reaches you as soon as possible, and we thank you for your support and trust. If you have any questions or concerns about your order, please feel free to contact us at any time. We are always happy to help. 😊

We’re sorry to hear that you want to cancel your order. We hope you’ll give us another chance to serve you in the future. Here are the steps to cancel your order:

• Log in to your account on our website and go to the “My Orders” section.
• Find the order that you want to cancel and click on the “Cancel Order” button.
• Confirm your cancellation request and provide a reason for your decision.
• You will receive an email confirmation of your cancellation and a refund to your original payment method within 7 working days.

Please note that you can only cancel your order if it has not been shipped yet. If your order has already been shipped, you will need to wait for it to arrive and then return it to us for a refund. You can check the status of your order on our website or by contacting our customer service team.

If you have any questions or issues with your cancellation, please feel free to contact us at any time. We are always happy to help. 😊

We’re sorry to hear that you want to modify your order. We hope you’ll still enjoy our vegetarian food products. Here are the steps to modify your order:

• Log in to your account on our website and go to the “My Orders” section.
• Find the order that you want to modify and click on the “Modify Order” button.
• Make the changes that you want, such as adding, removing, or changing the quantity of the items in your order.
• Review your order summary and confirm your changes.
• You will receive an email confirmation of your modification and a new order number.

Please note that you can only modify your order if it has not been shipped yet. If your order has already been shipped, you will need to wait for it to arrive and then return or exchange it according to our return policy. You can check the status of your order on our website or by contacting our customer service team.

If you have any questions or issues with your modification, please feel free to contact us at any time. We are always happy to help. 😊

We’re happy to hear that you want to track your order. We hope you’ll receive your vegetarian food products soon. Here are the steps to track your order:

• Log in to your account on our website and go to the “My Orders” section.
• Find the order that you want to track and click on the “Track Order” button.
• You will see the current status and location of your order, as well as the estimated delivery date and time.
• You will also receive an email notification with a tracking number and a link to the shipping company’s website, where you can track your order in more detail.
• You can also contact our customer service team if you have any questions or issues with your order.

Please note that the tracking information may take some time to update, depending on the shipping company and the destination. We appreciate your patience and understanding. If you have any questions or issues with your tracking, please feel free to contact us at any time. We are always happy to help. 😊

We’re sorry to hear that you want to get a refund. We hope you’ll give us another chance to serve you in the future. Here are the steps to get a refund:

• Contact our customer service team within 14 days of receiving your order and provide your order number, the reason for your refund request, and a proof of purchase.
• Our customer service team will review your request and get back to you within 24 hours with a confirmation or a rejection of your refund request.
• If your refund request is approved, you will need to return the items that you want to refund to our store at Blk 628 Ang Mo Kio Ave 4 #01-99, Singapore 560628, or send them back to us by mail. You will need to pay for the return shipping costs, unless the items are defective or damaged.
• Once we receive the items and verify their condition, we will process your refund to your original payment method within 7 working days. You will receive an email notification of your refund status and amount.

Please note that we only accept refunds for items that are unused, unopened, and in their original packaging. We do not accept refunds for items that are perishable, customized, or on sale. We also reserve the right to refuse any refund request that does not meet our return policy. You can check our return policy on our website or by contacting our customer service team.

If you have any questions or issues with your refund, please feel free to contact us at any time. We are always happy to help. 😊